ABSTRACT
Design thinking is a framework to foster innovation and, by its nature, innovation is about responding to change factors with creativity. Implementing design thinking on a campus may in itself be disruptive and require a change management process. This chapter discusses a variety of organizational change models to help practitioners understand the different ways that their campuses may receive a shift to design thinking, and how they might play an active role in building readiness for such a shift. An organizational culture belongs to the unique group of individuals that makes up an organization and represents a system of pervasive shared stories that are believed by a critical mass of people within the community. Change happens from both internal and external sources and is necessary for growth and success. Culture has also been on the radar within assessment-focused disciplines for some time.
