ABSTRACT
Engaging and supporting people are the work of the Second Path. Establish communication protocols that help teams relate well and perform at their best. The Second Path of high-performance virtual teams is one of team support. Servant leadership tenets reflect the qualities needed in a virtual team leader. Rhythms are the natural connecting and interdependent activities that bring teams together and apart in routines and habits that are easy and repeated. They keep people informed and flowing individually and as a team community. The team must come together in real time to maintain emotional bandwidth. It takes time for the team's culture to form, a curation of experiences and stories, norms, shared rituals, repeated interactions, and fun. The team manager needs to help new team members sort through the history for fast assimilation of knowledge.
