ABSTRACT
This chapter provides considerations to structure virtual leader team's communication processes. Team communication focuses on work (task) and interpersonal relationships (social). Formal communication protocols provide valuable structure for new teams to learn to trust one another. The chapter integrates the principles of communication for the larger organization as well. The more virtual employees communicate virtually, the more assurance that work stays coordinated. The team gets to practice swift trust and openness, and the leader gets to practice candor and create a safe environment and a container for trust. Communication is vulnerable to breakdown at the organization and relationship level, impacting trust and commitment. The chapter focuses on the infrastructure of communication that facilitates structured and unstructured conversations.
