ABSTRACT
Every employee interacts with a large number of other employees in the organization as well as with customers in a given period. By virtue of these interactions, employees make an impact on each of these categories of people and this impact is an indicator of his or her performance; 360-degree feedback assesses the impact made by the individual on various categories of people who matter to his or her performance. In the last three decades, 360-degree feedback has gained importance as a valuable and powerful tool. In this chapter, you will learn details of the 360-degree feedback process and how it can be structured to build individual capabilities, leverage strengths, and enhance performance in an organization. This chapter shares details of the RSDQ model of TVRLS which has been used extensively over the last 25 years in the 360-degree feedback process as a leadership and managerial effectiveness enhancement tool.
