ABSTRACT
Assessment is an inevitable part of the performance management system. Ratings are assigning numbers to communicate the scope for a better achievement. However, when performance is assessed, subjectivity always creeps in. This chapter focuses on helping the learner understand factors affecting performance assessments while converting performance to ratings to give feedback and link outcomes with rewards and recognition. The learner will get a deeper understanding of various types of biases in ratings and methods to reduce these biases.
