ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book investigates the significance and impact of the diversity in the museum workforce on its ability to innovate and provides real social value in the community. It looks at how museums are using the social enterprise business model to improve their financial resilience. The book shows that the role of contemporary museums goes beyond the traditional functions of collecting, preserving, storing and exhibiting tangible and intangible cultural heritage. Innovation has become a topic of significant interest among museums and has dominated the discussion in museum conferences, workshops and seminars. This interest in museum innovation has shown up in all areas of museum work, including administration and finance, curatorial affairs, educational programs, exhibition designs, community engagement and the use of digital technologies.
