ABSTRACT
Figure 35 in the preceding chapter depicted the basic import-conversion-export activities of a passenger-carrying airline. These passenger-processing activities are the airline's transport operating activities and are carried out in operating systems. The organizational boundaries between the operating systems of the airline must therefore occur at points in this process. Moreover, if the organization is to fit primary task performance these boundaries will be drawn at those points, and only at those points, at which there are discontinuities in the process; whether in terms of the technology used, the territory where the process occurs, the time at which it happens, or some combination of these dimensions. At these points boundary controls will be required.
