ABSTRACT
This chapter reviews the policies and practice of counter fraud work, particularly by the billing authorities. It describes the "joined up" policies and practice of counter-fraud work in society. The organisation and structure for anti-fraud and anti-corruption will vary from authority to authority but generally the requirements will be covered by the following: recruitment of staff, guidance on procedures for reporting problems, and so on. Most billing authorities should have a written counter- or anti-fraud policy as recommended by government. It should cover both internal and external fraud. The Royal Mail assists in anti-fraud practice by providing a service to billing authorities. The verification framework is an investigatory methodology developed nationally to establish that a claim is true. As well as a policy for counter-fraud, billing authorities are encouraged to have a code of conduct in fraud investigators. Tracing agents may be used by billing authorities to search for and provide forwarding addresses for liable parties who have absconded.
