ABSTRACT
The first level of relationship management is ensuring that all members of the firm understand their critical role in ensuring that all communications with the client are conducted in a way that conveys the professionalism, client facing and other key values of a firm or brand. Client expectations can be managed. Designing and conducting a client research programme is a major project and you will need to reassure partners and staff that the information will be used sensitively and not as a witch hunt. A major part of clientology is the informal and social side of entertaining. In the property industry, most people appear to be real naturals at how to entertain effectively. To date the majority of Spacelab's work has come from word of mouth or referrals and recommendations from various friends and contacts. To date the majority of Socialising and networking have also played a vital part in the development and success of spacelab.
