ABSTRACT
This chapter covers:
The manager’s responsibility to take a lead
The usefulness of your organisation’s agreed values
A ‘Why and How’ to having an organisational mission and vision
Scenario Case Study’They’ve done it again!’ sighed Juliet ‘No! I don’t believe it,’ comforted Isabel. ‘Oh yeah, I asked my team to tell me who, of the three of them who had requested it, should have next week as annual leave and they couldn’t decide.’
’Wouldn’t decide, more like it. I thought you said your empowering approach meant the team took more of these routine decisions and left you to make the big ones, Juliet.’
’What a mess! Now Muggins will have to be the bad guy again.’
