ABSTRACT
This chapter deals with some of the processes leading clients in search of 'interpersonal' help to feel dissatisfied. It describes what they expected treatment to be like, their reactions to the services actually offered, and attempts to explain or 'make sense' of what was happening. Understandably the clients tried to make sense of the treatment situation. They tried to find reasons for the strange and totally unfamiliar actions of the social workers. Several different reasons were offered in explanation of their behaviour. Some clients reasoned that their workers were simply not interested in them and therefore not overly anxious to help them. In coming to the agency, these dissatisfied clients seeking interpersonal help expected the worker to listen to their stories and then, after one or possibly two sessions, to reach a conclusion based on the 'rights' and 'wrongs' of the situation.
