ABSTRACT
This chapter focuses on clients who sought help in dealing with someone else in their environment and considers those who were satisfied with the services received. In brief, understanding on the part of the client is important but it is not always enough to ensure satisfaction. The information received by clients was by no means confined to 'outside matters'. Sometimes it centred specifically on the client or others involved in the difficulty or some aspect of their relationship. Clients were especially gratified if the advice received was compatible with that coming from other quarters. Clients frequently made reference to the 'lovely speech' of the worker, to his being 'well spoken' and so forth. The chapter focuses on satisfaction-producing processes that were expressly set in motion by the worker himself. Ideally, from the client's perspective, the worker should find the other partner at fault and suggests ways in which their transgressions might be suppressed or better yet help in their suppression.
