ABSTRACT
Teams often need to pool ideas and work together to solve problems. The development of problem-solving capability requires a number of interlinked skills. This activity looks at the ability of a team to develop and utilize these skills. This chapter provides a model for reviewing problem-solving processes in teams and to facilitate a team review process. Ideally, this should be a genuine problem-solving session where solutions to important or difficult problems are to be developed through the interaction of team members. Make sufficient copies of the 'Assessment' prior to the meeting. In following the team's meeting, distribute the 'Assessment' and ask team members to consider each of the 12 items and add one suggestion for improvement in the space provided. To ask each person to share their scores and discuss the 12 items separately, arriving at a consensus score for each of the items and sharing the improvement ideas.
