ABSTRACT
This chapter provides a structured approach for enabling team members to calibrate how others perceive them. It helps to improve communication and openness in a team. The chapter also helps to build confidence and trust between team members. It also provides the individuals with data to assist them in planning how they can improve their personal contribution to the team. Facilitators should note that this is a sensitive and high-risk activity that has shown it to be very powerful. The facilitator's style should not be judgemental. The facilitator emphasizes that giving and receiving feedback is one of the most significant ways of assisting personal growth. However, as with many powerful tools, feedback can be abused, and sometimes people are hurt or deflated through receiving feedback. Feedback can have so much impact that it can profoundly influence the ways in which people behave.
