ABSTRACT
This chapter provides a framework that can be used to improve a specific autonomous work group (AWG) and a tool to help the members of an AWG to consider whether they have the pre-conditions for success. For the purposes of this exercise, an AWG is defined as 'a group that does not require direct external supervision, and undertakes a high degree of self-management'. AWGs are not easy to sustain: sometimes managers or supervisors abdicate responsibility before an AWG is ready and the group's performance slips to an abysmal level. Work groups need to be able and willing to take responsibility for many activities that are elements of the managerial role in many organizations. AWGs must identify problems and potential problems before they become serious and find ways to resolve them quickly and effectively. The true role of the manager in an AWG is as a coach, empowerer and facilitator.
