ABSTRACT
In many team meetings someone acts as the 'process manager' (PM) – who may be described as a chairman, team coordinator, discussion facilitator, and so on. This role requires special skills – that are explored in this skills audit. This chapter helps in clarify the role of the process manager in team meetings. It provides a format for self-assessment of process management skills and a format for giving coaching and feedback to process managers. The chapter helps to structure personal development planning to improve process management skills. In this, participants will need a copy of the 'Assessment', together with the 'Scoring', 'Process Management Skills' and 'Task Sheet'. This audit method is to be completed by individual process managers and, wherever possible, additional feedback should be collected from members of their process manager's team (10 minutes per informant). Approximately it requires 1 hour.
