ABSTRACT
This chapter presents recommendations for organizations that would like to conduct a self-assessment process, based on the best practices of those that have already undertaken assessment processes. It discusses the differences between short-term assessments and long-term planning processes. The chapter provides a description of how to create a culture of assessment. An organizational assessment is an excellent starting point for any public sector agency looking to evaluate and improve the way it functions. The chapter presents the major steps in the implementation process: planning for the assessment; conducting the assessment; and following through on outcomes. The suggestion to undertake an organizational assessment can originate from any number of sources, both internal and external to the agency. Determining organizational readiness for an assessment involves, at a minimum, considering each of the following factors: the level of leadership support; the current workforce climate; and timing and agency priorities.
