ABSTRACT
This chapter presents descriptions and case studies of organizations at the federal, state, and local government level that have engaged in organizational self-assessment. It includes both award winners and those who have done so as an internal organizational development practice. The Public Sector Assessment and Improvement model integrates the Baldrige model with the practices and culture of government. The following case studies represent the three primary levels of government: federal, state, and local. They include both national- and state-level award processes and internal processes. The federal government and local government are represented by the first two public sector winners of the Baldrige Award: The US Army Armament Research, Development and Engineering Center and the City of Coral Springs, Florida. The state level is represented by the New Jersey Department of Environmental Protection (NJDEP), winner of the New Jersey Quality Award and the National Public Service Award.
