ABSTRACT
The success of the GoLive day is measured by the lack of problems. The overwhelming feeling of anticlimax undermines the achievement of one of the most significant milestones in the implementation. When problems arise there should be a problem response mechanism which deals with them and which everyone is aware of. This mechanism should be simple and provide a means for tracking progress in resolving the problem. The problem co-ordinator will establish who is going to deal with the problem and keep track of progress in resolving the problem. When a problem is logged all the available information about the problem is reported and its urgency is highlighted. The vendor assigns the problem a unique identification number and gives an indication of when someone will be able to look at it. From a problem co-ordination viewpoint, it is practical that the client has only designated people who access the user help-desk.
