ABSTRACT
This chapter provides a brief introduction to some of the broader issues relating to improvement then close the cycle by looking at some of the issues relating to the debate about upgrade or replacement. Continuous improvement has been the subject of much interest, particularly during the 1980s when it first rose to prominence. One approach to continuous improvement recognizes that there are a series of stages that mark the transition from being out of control to one that is striving for excellence. Continuous improvement is the logical extension of the implementation project. For most people involved in an Enterprise Resource Planning (ERP) implementation, the whole cycle is a learning experience. The project team members are gaining new knowledge. ERP is about change and if this change is to ensue successfully then it requires the collective ability of people to understand their environment, learn about possibilities for the future and then make them happen.
