ABSTRACT
This chapter provides a model of neuro-linguistic programming communication strategies that can enable effective stakeholder engagement during periods of change by understanding social construction processes imbedded in language and exploiting this understanding. The meta-model is a language-based analytical tool that was developed by Richard Bandler and John Grinder. Change leaders also need to be able to work sensitively and competently with meta-model violations. Sociologists coined the terms selective representation and unconscious bias to explain two very powerful filters that rely on the nature of an individual and a group's belief and value system. The lead sensory system is based upon which of the five sense systems a person relies to make sense of and convey their sense-making impressions of the world around them. If dealing with an individual, leaders simply listen to their predicates and adjust their language to tune in to their lead representational system.
