ABSTRACT
Performance Management is one of the many business strategies available to healthcare organizations tasked with increasing the quality of their services while containing costs. The goal of Statistical Process Control is to determine whether a process is functioning within statistical norms. That is, statistical analysis is used to determine whether observed changes in a variable are attributed to random variation or to some other factor. Total Quality Management is a strategy based on a commitment to perpetual improvement. The strategy aims to improve the system, instead of simply identifying and addressing the outliers, by focusing on the underlying processes. Customer Relationship Management is a strategy that manages the organization's relationship with customers—patients and potential patients in the healthcare space. Activity-Based Costing is not a business strategy in the strictest sense but is a form of cost accounting that generates more accurate cost and performance information than is available through a traditional cost accounting approach.
