ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book is about leadership, something that, in the words of a report by the UK’s Department for Business, Innovation and Skills can transform the fortunes of an organisation. It investigates two well-known and contrasting systems, transactional and transformational leadership and compares the largely negative experiences produced by transactional leadership. The book examines the impacts of inclusive leadership on employees, with a large volume of quantitative and quantitative data from which to judge its effects. It also examines the effects of inclusive leadership on university student attainment, motivation and well-being. The book provides the effects of inclusive leadership on customer centricity, exploring the extent to which it allows organisations to be more focused on customer needs.
