ABSTRACT
This chapter focuses on the processes needed to confirm the results to date and that: the benefits that were promised in the Business Case and Benefits Management Plan are ready to be delivered. The opportunity for improvement (OFI) has been exploited, its goal has been reached, or the original problem has been solved. The Project Team has finalized all work activities and is ready to formally close the performance improvement project or the current Phase of the project. The primary purpose of this Stage is to confirm that the promised benefits have been delivered or are on pace to be delivered before closing the project or the current Phase of the project. Once the objectives for change have been attained and reported, it's time to close out the project or the current phase. This last step is very often overlooked as a bit of change exhaustion may have set in during the course of the initiative.
