ABSTRACT
New technology means that the impossible becomes commonplace. Change is all around and the capacity to manage change effectively is the crucial attribute of a successful manager in organizations. The workbook has been designed to help managers identify what needs to be changed to secure improved performance and effectiveness for their own organization. In addition it provides the opportunity to review personal management skills and the skills of the management team across a range of ‘change management skills’. Whilst many readers will conclude that professional help would greatly assist the completion of data collection and the interpretation of results, the workbook has been designed to assist people in organizations to do it themselves. Ultimately the successful use of these techniques should lead managers to think about problems and changes in new, more systematic and more effective ways.
