ABSTRACT
This chapter begins to analyze the organizational changes in the Electrical Equipment Company. It considers some of the norms held by the upper group in the company and some of the attitudes stimulated by the contrast between the norms and the reality of company organization. The social scientists made a preliminary analysis of organizational changes in the company and their effect in creating the "problem"—the discontent of the design engineers. The Electrical Equipment Company was engaged in the design and manufacture of special measuring devices for the electrical industry. It developed new instruments tailored to the individual needs of customers in a highly technical field, instruments ordered in small numbers and built at high cost. Both management and the design engineers themselves had decided views about the morale of the latter. Various activities, important but not central, may support or contribute to the main purposes of an organization.
