ABSTRACT
Any program stands or falls on the quality of the personnel who are called upon to deliver the service and to implement its goals and philosophy. In project, these people were the Case Aides who were, in general, interested community residents, with little or no professional training in the field of mental health, and who had a sincere desire to be helpful to other human beings. One of the most important factors that kept Case Aides in the program was their direct work with the patients. Although tried on several occasions to interest Case Aides in the administrative tasks, such as Senior Case Aides undertaking the individual supervision of the newer volunteers or research projects on Program effectiveness, it was no use. As a practical consideration, for continuity and quality of service to patients, Case Aides had to make a commitment which gave them a sense of purpose.
