ABSTRACT
You may not agree with the statement, and that’s OK. I want it to be different, hence one of my reasons for writing this book, but that’s what I believe to be true. Could you perceive difficult people as being an accurate representation of this? The beautiful thing about it is that they behave completely predictably. The trick, the challenge and the skill is to stay free of the strong emotions that can run in an encounter with such a person, and be able to describe what they are focused on. Believe me, they will have a focus!
