ABSTRACT
Many innovations started by listening, observing and then communicating ideas and solutions to problems. When reader listen, people are more likely to share ideas and provide encouragement. Having the ability to listen and use common terms and definitions for all to use in the workplace resonates best with the success of a project producing timely and valuable results for an organization. Important point is being able to listen and be a good listener who is respected and appreciated by everybody. Important level-setters include listening to everyone regardless of title, age or position. Listen for ideas that will potentially solve a problem or present an opportunity to collaborate with stakeholders and galvanize reader's network. Collaboratively, what matters most to patients and caregivers was discussed in small groups and later shared with the larger group. An innovator’s ear must listen closely to the words, tones and emphasis on the problems their prospective customers are using.
