ABSTRACT
This chapter illustrates some techniques that healthcare administrators can use to help them properly oversee and motivate their employees. It focuses on key aspects of best practices leadership systems, including, among other things, issues related to workplace culture and the treatment of employees, transparency, and emotional intelligence. The chapter compares old-style authoritarian management philosophies with ones that are more people focused. It argues that today's healthcare administrators should adopt the latter group of ideas. The chapter looks at some of the key factors that influence office-level healthcare leaders' decisions. It also argues that supervisors who adhere to best practices management strategies tend to do a better job in meeting their self-interests, obligations to key stakeholders, and ethical imperatives. The chapter discusses best practices management styles and office cultures. Strict autocratic, top-down management structures—and even ones that are only moderately authoritarian—probably suffer from a number of weaknesses that have nothing to do with employee satisfaction metrics.
