ABSTRACT
This chapter suggests tactics that readers can use to help them make the right split-second decisions, foster vibrant office cultures, and develop and enforce departmental rules and regulations. Although most people recognize that a healthcare department's regulations influence employee behaviors and actions, they might not realize just how much of an impact these policies have on its culture. The chapter delineates the four types of regulations and pointing out the ways in which a department's policies help to shape and mediate its culture. They are departmental-level rules, externally created regulations, written rules, and unwritten rules. The chapter proffers tips that a person can utilize to help him or her to craft fair and effective office-level directives. It discusses techniques that office-level healthcare leaders can utilize to plan, implement, and monitor quality improvement initiatives. The chapter ends by providing guidelines that office-level leaders could utilize to help them develop, implement, and enforce department-level policies.
