ABSTRACT
The quote by Gandhi can be interpreted various ways; one possibility might be as a description of administrators' efforts to control the behavior of street-level officers. Police chiefs provide both administrative and moral leadership for their departments. Television and the Internet are sometimes filled with accounts of police scandal. And it always seems to come as a surprise to police departments to which the scandal is linked, directly or indirectly. The primary work of police departments is carried out by street-level officers. Street-level officers conduct the work of the organization in its most practical sense — they make concrete decisions about how to deal with everyday human problems. The problem for ethics training is not that police are not ethical, but that they are ethical in a way that can confound administrative efforts to control their behaviour. Line officers are the public representation of departmental activities and policies.
