ABSTRACT
This chapter explores aspects of engagement–the process of building relationships across direct and indirect practice settings–and its critical role in the overall success of social work practice. The ability to create a relationship is at the very heart of social work practice. The idea of building relationships is part of what attracts many people to social work in the first place, and it can be an abiding component that sustains a social worker's commitment. The chapter examines the importance of listening to ascertain the situation and perspective of the client system (that is, individual, family, group, community, and organization). It introduces interviewing skills and approaches that can be helpful in order to enlist the assistance of others. The chapter also discusses skill combinations that can help to establish productive connections with clients. It considers the engagement process from strengths-based, social justice, and human rights perspectives.
