ABSTRACT
This chapter addresses the measurement of IT-related overload. Many earlier approaches to measuring overload or IT addiction relied primarily on self-reports of the constructs, which were operationalized as the amount of information to be processed and the amount of time spent using a technology, respectively. However, as we describe in this chapter, while self-reports are informative, they have their limitations. More sophisticated measurement approaches are required for capturing the complex, entangled aspects of the IT-related overload phenomenon. We suggest using physiological markers such as thermal images to complement self-reports or verbal protocols of overload. This triangulation approach, also referred to the multitrait-multimeasure method, can be invaluable in understanding the complex phenomenon of IT-related overload.
