ABSTRACT

The fifth chapter demonstrates how participation works across a development team that is working through a large-scale change project. Through focusing on the team’s workflow, readers get a sense of the disruptions and contradictions that surface in a participative framework. The research presented in this chapter also builds off the cases in the previous chapters to demonstrate how participation is essential to managing change. An important takeaway from this chapter is that disruptions in workflow can prove productive if they lead to participation and improved efficiency.