ABSTRACT
People tend to have two automatic responses to confrontation, which are best summed up as 'fight' or 'flight'. These responses are thought to be inbuilt mechanisms to protect against either real or perceived threats. Unfortunately, they are hardly adequate when working with groups of students; teachers therefore need to find alternative strategies that work in the classroom. Self-calming techniques, such as deep breathing or counting to 10, are common suggestions that teachers may find useful when faced with confrontational behaviour. On their own, these 'pause' techniques are seldom a reliable means of avoiding the trouble that some students may actively seek. For the teacher, school is their workplace. It is therefore as important for teachers as it is for students to create a working environment in which all participants feel confident, comfortable and supported. It is also important for teachers to feel in control and generally relaxed at school. To achieve this, an atmosphere of professional support must be created.
