ABSTRACT
Business communication is the exchange of messages that helps an organization complete its day-to-day functions. Business communication is sometimes called administrative communication because it helps an organization manage basic routines. Much of business communication needs to be written. Writing allows more than one person to see the same message. As effective as face-to-face communication can be, organizations rely on good, clear, strategic writing to function from day to day. Think of all the communication required just to help that family function smoothly every day. Employees of an organization are like family members, and business communication is the exchange of messages that allows the group to function effectively. Studies conducted by the International Association of Business Communicators show that face-to-face communication with the boss is usually an employee's favorite way to learn important news about the organization.
