ABSTRACT
Also give each group one copy of the ‘Observer’ handout, one copy of the ‘Sample observation worksheet’ and three copies of the ‘Observation worksheet’.
4. Remind the parcipants that high-gain questions ask the customers to:
● Speculate: ‘What if…?’, ‘How about if….?’ ● Evaluate: ‘What exactly..?’, ‘Specifically…’ ● React or express feelings.
