ABSTRACT
This chapter explores the typical business drivers and triggers for business process management (BPM). However, never over-automate processes to the extent that the organization loses sight of the need for people involvement. People are best at managing relationships, and their involvement must be engineered into the process in the appropriate way. An organization's drivers and triggers indicate the need to commence process improvement and process management activities. A driver is a business reason or motivator that causes the organization to initiate action to achieve a business objective. A trigger is an event or occurrence that causes the organization to initiate action to overcome or solve an individual issue or problem that is usually of an immediate nature or imposed by an external force. To assist in the communication and acceptance of the drivers and triggers across an organization, it may be useful to condense or summarize them into a list of problems, constraints and opportunities.
