ABSTRACT
Possible ways of learning 1 2 3 4 I’m aware of how I currently try to agree matters with others I am familiar with negotiating strategies - separate the people from the problem - focus on interests not positions - generate options before deciding - agree criteria against which to judge solutions I know what assertiveness is I’m aware of when I am assertive, passive, manipulative or aggressive I know why I don’t behave assertively I can identify my own needs and goals I can identify other people’s needs and goals I am familiar with assertiveness techniques - ‘broken record’ - acknowledging criticism - accepting compliments - asking for clarification - avoiding preambles - recognising my own feelings - ‘going up the gears’ - saying no without excuses - awareness of personal appearance
If in doubt about any of these, before reading on refer to Chapter 13 ‘Negotiating and Assertiveness’.
