ABSTRACT
This chapter discusses how teams can contribute to change management. There are brilliant examples of the correct and imaginative development of team-based organisations in information services, and there are organisations where there is confusion and superficiality surrounding the issue of teams. But teams still need leaders or managers, and will usually be managed by a team or an individual at another organisational level. In a team-based organisation, management teams are there to manage overall performance and set goals for other teams. The principles accentuate the people management skills and assert the importance of dealing with complex change through sharing, through creating a learning climate and through making it possible for individuals to develop and apply their talents to the best effect. The diversity in the groups contributing their skills to modern information services is not confined to the integration of information technology-based staff with more traditional groups.
