ABSTRACT
After completing this chapter you should be able to:
Explain the concept of organizational effectiveness and its complexities.
Distinguish between the multidimensional aspects and multiple perspectives of organizational effectiveness.
Explain the differences and the relationships among the goals, system resource, and process models of organizational effectiveness.
Understand the relationships between values and organizational effectiveness.
Discuss the primacy of multiple perspectives of organizational effectiveness.
Debate the utility of the “prime beneficiary” approach to organizational effectiveness.
