Planning

After completing this chapter you should be able to: ■

Understand the steps in the planning process.

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Explain the significance of the various steps in the planning process.

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Define and describe strategic management.

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Understand the significance of mission statements.

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Explain tactical/operational plans.

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See the relationship between planning and budgeting.

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Explain how goals can be constraints.

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Explain the significance of information in planning and discuss the methods used to gather information.

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Understand knowledge management.

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Understand the need for planning without goals or directional planning.