ABSTRACT

Neuroscience is showing that our brains like certainty and predictability. The keys to successful change lie in understanding change from a Conversational Intelligence perspective. Conversational Intelligence gives us tools for letting go of the past and transforming the future. In the 1990s, Lockheed Martin was organized around business units. The corporation wanted to put in an enterprise resource planning system for all divisions to use, but there was great resistance. Conversations connect us and bring us into communion with others. Without conversations, our ability to evolve, develop, and innovate drastically diminishes. Conversational Intelligence teaches us to see differently—to listen differently—and to process what we are perceiving differently When we do that, we act in the moment in ways that create energy activate energy and help guide energy toward more productive and more powerful ends with others.