ABSTRACT
What she is talking about, of course, are consumer technologies. The business has always had an insatiable appetite for IT, and as CIO, you have always had to manage what must be the ultimate CIO Paradox, supply versus demand. But with consumer technologies, the situation has grown more acute. Before the consumerization of IT, the demand for new technologies might have come from the head of sales who needed a better way to manage customer data, or from the head of HR who was looking for a better payroll system. Now, everybody and his brother are clamoring for a piece of the IT budget. The CEO wants to use her iPad at work, the new field sales group wants to access the CRM system on the
road, and your administrative assistant wants corporate e-mail on her iPhone.
