ABSTRACT
A cornerstone for facilitators is to understand what happens to people in groups. To do this, we need to look both at what people set out to achieve, the task, as well as how they get along – the processes of group activity. People often behave quite differently in groups and teams from one-to-one settings. Some people become quiet, others turn into bullies or tormentors, some become jokers. For the facilitator who has to rely on others for getting the job done, this can be daunting. A useful model here is that provided by Will Schutz who used three simple words to sum up what takes place in team or group dynamics at a deep level - inclusion, control and openness. The chapter explores these issues in more detail and gives ideas for interventions that will help facilitate the group process in the arenas of inclusion, control and openness.
