ABSTRACT
A facilitator should be prepared for people to come to a Workshop with expectations or intentions that may not always be helpful. Conflicts and rivalries may surface, for example, or yesterday's crisis on the shop floor may still be so fresh in everyone's mind that it is hard for the group to concentrate on today's agenda. Good facilitators understand where the balance lies between letting people 'be themselves' and driving them to go along with the business at hand. This group of Tools is designed to equip the facilitator with a means to strike this balance, sometimes directly and sometimes more discreetly. Feedback is an important skill for an effective facilitator. Offering supportive feedback to clients or Workshop participants is a powerful Tool for achieving change, but takes skill, practice. Description is neutral reporting. Judgements about good/bad, nice/not nice represent a personal frame of reference and are not necessarily helpful or constructive, however well-meant or kindly-put.
