Who Is There to Guard the Guards? Essentials of a Positive Organisation

We can create structures, systems and cultures but nothing absolutely guarantees that there will not be mistakes. Central to encouraging people to express their capability is the existence of safeguards in the event of error or arbitrary judgment. If we prescribe that judgment, we lose one of the major advantages of human organisation: human judgment. In attempting to prescribe judgment, we create authorised, counter-productive bureaucracy that stifles discretion and creativity. There must, however, be checks and balances.