ABSTRACT
This chapter analyzes different models of group discussion utilized by the NGO delegates to address their conflicts. The basic assumption of cross-cultural conflict resolution is that under the right conditions, members of ethnic groups in conflict can learn to cooperate with each other to solve shared problems. The women adapted three methods of group interaction for their purposes: debate, prejudice reduction, and dialogue. In the context of the chapter, dialogue refers to a specific type of interactive conflict resolution (ICR). Dialogue is helpful to the agenda-setting process because it allows participants to identify deeper motivations and to explore ways of satisfying common human needs when protracted conflict arises. There are four elements of dialogue intervention that are particularly important for making it successful: a dialogue leader; an exchange of suffering; confrontation; and a visible or symbolic indication that the speaker has been heard.
