ABSTRACT
Most lecturers will, perhaps once in their lifetime, meet an audience with whom they cannot establish the rapport essential to teaching and learning. One distinguished professor told me that he had difficulty with a group that contained a committed anarchist, who thought that any form of management was sinful. My own worst experience was with a small group of part-time MBA students. During one drizzly Saturday morning, when every one of us would rather have been somewhere else, we reached the subject of project authorization. Each person was asked to outline the project authorization procedures used by his or her company. Astonishingly, it seemed that in no company where these people worked was there any formal procedure for approving expenditure on a new project. Worse, no student could see the point of the question.
